Privacy Policy

Last Updated: April 8, 2026

At Ridarr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our Platform.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, phone number, email address, profile photo
• Payment Information: Mobile money account details, credit/debit card information (processed securely through third-party payment providers)
• Driver Information: Driver's license, vehicle registration, insurance documents, Ghana Card number (for KYC verification)
• Emergency Contacts: Names and phone numbers of emergency contacts you designate

1.2 Information Collected Automatically

• Location Data: Real-time GPS location when using the app (for both riders and drivers) to facilitate ride matching, navigation, and safety features
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Trip history, search queries, in-app interactions, preferences, and settings
• Log Data: IP address, access times, app crashes, and diagnostic information

1.3 Information from Third Parties

• Payment processors (transaction status and payment verification)
• SMS providers (delivery status of notifications)
• Mapping and navigation services (address validation, route information)
• Background check providers (for driver verification, where applicable)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Match riders with nearby available drivers
• Calculate fares and process payments
• Provide navigation and route optimization
• Send trip confirmations, receipts, and notifications
• Enable trip sharing and real-time tracking features

2.2 Safety and Security

• Verify driver credentials and conduct background checks
• Monitor trips for suspicious activity or safety concerns
• Respond to Emergency SOS alerts and contact emergency services or designated contacts
• Investigate accidents, incidents, or complaints
• Prevent fraud, abuse, and violations of our Terms & Conditions

2.3 Customer Support

• Respond to inquiries, complaints, and support requests
• Resolve disputes between riders and drivers
• Provide assistance with account issues

2.4 Improvement and Analytics

• Analyze usage patterns to improve app performance and user experience
• Conduct research and develop new features
• Generate aggregated, anonymized statistics and reports

2.5 Marketing and Communications

• Send promotional offers, updates, and service announcements (you may opt out)
• Conduct surveys to gather feedback

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

• Riders see: Driver's name, photo, vehicle details, license plate, ratings, and real-time location during trips
• Drivers see: Rider's name, photo (if provided), pickup and destination locations, and ratings
• Emergency Contacts: In the event of an SOS alert, designated emergency contacts receive trip details and real-time location

3.2 With Service Providers

We share data with trusted third-party service providers who assist with:

• Payment processing (mobile money, card payments)
• SMS and push notification delivery
• Cloud hosting and data storage
• Mapping and geolocation services
• Analytics and performance monitoring
• Customer support tools

3.3 For Legal and Safety Reasons

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms & Conditions and protect our rights
• Respond to emergency situations involving danger of death or serious physical injury
• Investigate fraud, security breaches, or other violations

3.4 Business Transfers

If Ridarr is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data is retained while your account is active
• Trip records: Retained for 7 years for tax, accounting, and legal compliance purposes
• Deleted accounts: Most data is deleted within 90 days, except where retention is required by law

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us at support@ridarr.com.

5.2 Data Deletion

You may request deletion of your account and associated data by contacting support@ridarr.com. Note that we may retain certain information as required by law.

5.3 Marketing Opt-Out

You can opt out of promotional communications by adjusting your notification settings in the app or clicking "Unsubscribe" in emails.

5.4 Location Data

You can disable location services in your device settings, but this will prevent you from using core features of the app (ride requests, navigation).

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication and session management
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection

However, no system is completely secure. We cannot guarantee absolute security of your data, and you use the Platform at your own risk.

7. Children's Privacy

Ridarr is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of Ghana where our service providers are located. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

9. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and in our apps to:

• Remember your preferences and settings
• Analyze traffic and user behavior
• Improve app performance and functionality

You can control cookies through your browser settings, but disabling them may affect your ability to use certain features.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

11. Compliance with Ghana Data Protection Act

Ridarr is committed to complying with the Data Protection Act, 2012 (Act 843) of Ghana and all applicable data protection regulations. If you have concerns about how we handle your personal data, you may contact the Data Protection Commission of Ghana.